What If You Could Delight Your Customers?

What if you could delight your customers? By that I mean, not just meeting their expectations, but exceeding their wildest dreams? The people at WestJet just did this. You can by beginning with “What if we could…?” And ending with giving your people permission to figure out the how.

Here’s what I mean.

http://youtu.be/zIEIvi2MuEk

What will you do today to delight your customers?

Frequently Quoted In

Finding the right talent is hard. Finding the right talent that will prosper and stay is even harder when you do it alone.

Subscribe to Roberta's Talent Maximizer® and receive weekly insights to help you hire and retain top performers. PLUS receive The Evergreen Talent® Workbook for free - a guide to help you hire and cultivate a sustainable workforce.

Finding the right talent is hard. Finding the right talent that will prosper and stay is even harder when you do it alone.

Subscribe to Roberta's Talent Maximizer® and receive weekly insights to help you hire and retain top performers. PLUS receive The Evergreen Talent® Workbook for free - a guide to help you hire and cultivate a sustainable workforce.

You have Successfully Subscribed!