If someone you know leaves you a message, why wouldn’t you take five minutes out of your day to call them back? I don’t understand this kind of behavior. If you call me, I will call you back.
If an employee isn’t doing something the way you want them to do it, why do you believe their behavior will change in the long run because you demand they do so? You may get short-term compliance, but you certainly won’t get long- term commitment.
If you treat those who you have a long-term relationship with like trash, then why would you think these people will be there when you reach out for their help? Most people don’t forgot those who have a track record of being dismissive.
What makes you so sure that I will continue to do business with your firm if I’ve personally experienced what it’s like to be treated this poorly? Lucky for you, I’m not listing names today or everyone would know that your business is one that people should avoid. Whose to say that others will be so kind?