All too often, we bloggers only post when we have either had a negative experience or we have heard about a negative experience. I had yet another customer service experience today worth blogging about. Only this one was another amazing Acura experience at another Acura dealer.
I had some problem with my automatic locks on my Acura so I hit the navi button and quickly found the closest Acura dealer. In my case, it was over 58 miles, in the fair state of RI. Acura’s navigation system is so slick that all I have to do is hit the send button and it calls the dealer for me. I quickly connected with my buddy Jason, (Comcast, take note…he actually gave me his name so I could call him if I needed anything else.) I told Jason about my problem and he said I would need to have the car looked at. In most situations, that would mean that I would have to give up a day of my life to have this done.
I told Jason about my dilemma and he quickly suggested that for $20, they would come pick up my car, bring me a loaner and return my car. My response, “You’re kidding. Is that $20 each way?” Jason, “No, that’s the cost for roundtrip delivery.” Me, “You do realize I am on Cape Cod.” Jason, “Not a problem, when would you like to schedule your service?”
I then asked Jason what type of car might be delivered. He rattled off a few options and I told him to try and make it a specific car because I was just talking about wanting to come in and test drive this very same vehicle.
Needless to say, it was a good thing we had this conversation while I was in the parking lot or I would have driven off the road. This is a prime example of a company that goes out of it’s way to make life easy for it’s customers. Are you doing the same?