Cloudflare Termination: Master Class on How Not to Terminate Someone

I recently watched the viral video of former Cloudflare employee Brittany Pietsch being terminated. The experience was like driving by a car crash on the highway—I just couldn’t stop watching.

If you haven’t seen the video, take a look. You can decide whether recording someone without someone’s permission is the right thing to do. That’s not up for debate here.

Here’s what I’d like you to think about:

What if you were being fired, and this happened to you?

What if your company was the subject of this video?

Key Takeaways:

  • Supervisors and managers should be the ones conducting employee terminations—not HR.
  • Firing someone is personal. Having people you’ve never met terminate you, ala George Clooney in the movie Up in the Air is cruel and unusual punishment.
  • An employee being let go for poor performance should never be surprised by this information.
  • When terminating an employee, act like someone is watching your performance.
  • Transparency goes a long way when terminating someone. Leaving people to wonder and ruminate for the rest of their lives will erode your employee brand as people talk to others.
  • Former employees could one day become potential customers. Treating people humanely on the way out the door may just earn you a customer for life.
  • Managers should be trained on how to hire right (to avoid unnecessary terminations) and how to transition employees out of the organization appropriately.
  • Employees should be permitted to speak with the person above their boss if their manager is unable to provide the employee with the answers they seek.

There’s a lot more to letting employees go than saying, “You’re fired!” which is why I devote an entire chapter to this topic in my book, Suddenly in Charge: Managing Up, Managing Down, Succeeding All Around.

Hmmm…maybe I should send a copy of my book to the CEO of Cloudflare!

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Finding the right talent is hard. Finding the right talent that will prosper and stay is even harder when you do it alone.

Subscribe to Roberta's Talent Maximizer® and receive weekly insights to help you hire and retain top performers. PLUS receive The Evergreen Talent® Workbook for free - a guide to help you hire and cultivate a sustainable workforce.

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