On the way home from Houston on Saturday we had a short layover in Cleveland. Given the fact that there was only one "fast food" place in the terminal, we had no choice but to enter the long line for Pizza Hut. After a long wait, we finally arrived at the front of the line only to find there was no food ready to be served. The restaurant was out of cheese pizzas and bread sticks. Now tell me how a restaurant that only serves pizza can be out of cheese pizza. My 9-year old was even able to figure out they could have taken off the pepperoni prior to heating the pizzas so they could serve cheese pizza.
It was obvious that the young staff was quite willing to accept the status quo and could care less that hungry travelers with young kids in tow would leave disappointed. Normally I would blame the organization for hiring people who were a bad fit from the get go. But I suspect this group started out with a lot of enthusiasm and things went down hill when day after day they had to tell customers they were out of food.
Is this really any way to run a business?